Cancellation and Refund Policy

Subscription Plans:

• Customers may cancel their subscription at any time by sending us an email to solution@leaseadmin.ca.
• Cancellation will take effect at the end of the current billing cycle. No partial refunds will be issued for unused portions of the subscription.

Pay-Per-Use Services:

• Orders for document abstraction cannot be canceled once processing has begun.

  The document abstraction process involves automated AI-driven extraction and summarization, initiated immediately after a customer uploads a document and confirms the request for abstraction.

  1. Irreversible Process: Once the AI abstraction process begins, the system allocates computational resources to process the document. Since the service is delivered digitally and in real-time, it cannot be paused, reversed, or undone.
  2. Resource Commitment: The AI system dedicates significant computational resources to process each document efficiently. Cancelling midway would result in wasted resources, impacting service efficiency and quality.
  3. Completion Guarantee: By confirming the upload and initiating the process, customers agree to the terms that the service will be completed and delivered. Even if the results are not downloaded immediately, the service is considered rendered once the abstraction is complete.
  4. No Partial Cancellations: For bulk uploads or multiple document orders, cancellation is only allowed for documents not yet processed. Documents already under processing or completed are not eligible for cancellation.

Customer Advisory:

To ensure customer satisfaction:

• We recommend using the free trial (if applicable) to evaluate the service before proceeding with paid orders.
• Carefully review all uploads and confirm orders before initiating the abstraction process.

Technical Issues:

If the service could not be delivered due to a verified technical issue on our platform.

At Lazer-O, we prioritize a seamless user experience. However, unforeseen technical issues can occasionally affect service delivery. In such cases, the following terms apply:

1. Definition of Technical Issue:
   1. Platform downtime caused by server outages, system errors, or unexpected bugs.
   2. Failures during the document upload or processing stages due to platform errors (excluding user-side issues such as incorrect file formats or unstable internet connections).
2. Refund Eligibility:
   1. A refund may be issued if our platform fails to deliver the requested service and the issue is verified as a technical fault on our end.
   2. Refunds will not be provided for issues arising from customer-side factors (e.g., invalid documents, unsupported file types, or user errors).
3. Resolution Process:
   1. Customers must report the issue within 7 days of occurrence of the issue with sufficient documentation/evidence.
   2. Provide details such as the transaction ID, error screenshots, and a description of the issue to assist in verification.
   3. Upon confirmation of the technical fault, refunds will be processed within 5 business days or alternative solutions (such as a free reprocessing attempt) may be offered.

Billing Errors:

In case of duplicate charges or incorrect billing, refunds will be processed after verification:

Ensuring accurate billing is a priority at Lazer-O. If a billing error occurs, the following steps are followed:

1. Types of Billing Errors Covered:
   1. Duplicate charges for the same service or transaction.
   2. Incorrect amounts billed compared to the agreed-upon pricing for the service.
   3. Erroneous charges unrelated to any initiated services or subscriptions.
2. Customer Responsibility:
   1. Customers are encouraged to regularly review transaction receipts and account statements.
   2. Any discrepancies should be reported within 30 days of the transaction date to ensure timely resolution.
3. Verification Process:
   1. Upon receiving a billing error complaint, our team will review transaction records to verify the claim.
   2. Customers may be asked to provide supporting documentation, such as bank statements or payment confirmation emails.
4. Refund Processing:
   1. If the error is confirmed, a full refund for the incorrect charge will be processed within 7 business days to the original payment method.
   2. In cases of duplicate charges, only the redundant payment will be refunded.
5. Prevention Measures:
   1. Lazer-O employs automated billing systems to minimize errors, but human oversight is also available to address any concerns promptly.